Last updated: December 2024
1. Introduction
Problem Solver ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered screenshot analysis service.
2. Information We Collect
2.1 Information You Provide
- Screenshots and images uploaded for analysis
- Contact information when you reach out for support
- Payment information (processed securely through third-party payment processors)
- User account information and preferences
2.2 Information Automatically Collected
- Device information (operating system, hardware identifiers)
- Usage data (frequency of use, features accessed)
- Trial usage tracking data stored in Windows Registry
- Application logs and error reports
2.3 AI Analysis Data
- Screenshots submitted for AI analysis
- Generated solutions and explanations
- Programming language preferences
- Analysis history and patterns
3. How We Use Your Information
- To provide AI-powered screenshot analysis services
- To process payments and manage subscriptions
- To track trial usage and enforce usage limits
- To improve our AI algorithms and service quality
- To provide customer support and respond to inquiries
- To send service-related notifications and updates
- To prevent fraud and ensure service security
- To comply with legal obligations
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share information with trusted third-party service providers who assist us in:
- AI processing and analysis (OpenAI and other AI providers)
- Payment processing (secure payment gateways)
- Customer support services
- Analytics and service improvement
4.2 Legal Requirements
We may disclose information if required by law or in response to:
- Legal proceedings or court orders
- Government investigations
- Protection of our rights and property
- Prevention of fraud or illegal activities
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure payment processing through verified gateways
- Regular security assessments and updates
- Access controls and authentication measures
- Secure cloud infrastructure and data centers
6. Data Retention
- Screenshots and analysis data: Retained for service provision and improvement
- Trial usage data: Stored persistently in Windows Registry
- Payment information: Retained per payment processor requirements
- Account information: Retained while account is active
- Support communications: Retained for customer service purposes
7. Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your personal information
- Portability of your data
- Objection to certain processing activities
- Withdrawal of consent where applicable
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Third-Party Links
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Updates to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Cookie Policy
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: