Refund Policy

1. Overview

At Problem Solver, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our AI-powered screenshot analysis service.

2. Refund Eligibility

2.1 Monthly Subscriptions

• 7-Day Money-Back Guarantee: Full refund available within 7 days of initial subscription purchase
• Service Issues: Refunds may be considered if the service is unavailable for more than 48 consecutive hours
• Technical Problems: Refunds available if technical issues prevent service usage for extended periods
• Billing Errors: Full refund for incorrect charges or duplicate billing

2.2 Per-Test Purchases

• Service Failure: Full refund if the AI analysis fails to provide results due to technical issues
• Quality Issues: Refund consideration if the analysis is significantly inaccurate or incomplete
• Processing Errors: Full refund for charges without service delivery

2.3 Free Trial

• Free trial usage is not eligible for refunds as no payment is involved
• Trial limitations are clearly communicated and enforced

3. Non-Refundable Situations

• Refund requests made after the 7-day period for monthly subscriptions
• Services that have been successfully delivered and used
• Violations of Terms & Conditions leading to account termination
• Change of mind or dissatisfaction with legitimate service results
• Requests made for promotional or discounted purchases (unless specified otherwise)
• Third-party payment processing fees (non-recoverable costs)

4. Refund Request Process

4.1 How to Request a Refund

1. Contact our support team via Telegram: https://t.me/+I8Hxtbre6m5mZmM1
2. Provide your transaction details and reason for the refund request
3. Include relevant evidence (screenshots, error messages, etc.)
4. Allow up to 5 business days for initial review

4.2 Required Information

• Transaction ID or payment reference
• Date of purchase
• Email or account information used for purchase
• Detailed explanation of the issue
• Supporting documentation (if applicable)

5. Refund Processing

5.1 Processing Time

• Initial review: 2-5 business days
• Refund approval notification: Within 24 hours of decision
• Refund processing: 5-10 business days
• Bank/payment method reflection: 3-7 business days (varies by provider)

5.2 Refund Methods

• Refunds will be processed to the original payment method used
• Credit card refunds may take additional time based on bank processing
• Alternative refund methods may be arranged in special circumstances

6. Partial Refunds

Partial refunds may be considered in the following situations:

• Monthly subscription cancellation mid-cycle (prorated refund)
• Service degradation affecting only part of the subscription period
• Downgrade from higher-tier to lower-tier subscriptions
• Resolution of technical issues with limited service impact

7. Subscription Cancellation

7.1 How to Cancel

• Contact support via Telegram to request cancellation
• Cancellation will take effect at the end of the current billing cycle
• No automatic refunds for cancellations unless within the 7-day period

7.2 Access After Cancellation

• Service access continues until the end of the paid period
• Account data may be retained per our Privacy Policy
• Reactivation possible by contacting support

8. Dispute Resolution

If you are not satisfied with our refund decision:

• Request escalation to senior support management
• Provide additional documentation supporting your case
• Final decisions will be communicated within 10 business days
• Payment gateway dispute mechanisms may be available as a last resort

9. Chargeback Policy

Initiating a chargeback without first contacting our support team may result in account suspension. We encourage customers to work with us directly to resolve any issues before involving payment providers.

10. Policy Updates

This Refund Policy may be updated from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy:

• Telegram Support: https://t.me/+I8Hxtbre6m5mZmM1
• Include "REFUND REQUEST" in your message subject for faster processing
• Response time: Within 24 hours during business days